Partslink24 Privacy Policy — Protecting Your Data Is Our Priority
Partslink24 is committed to protecting the personal information of every user in Malaysia. This Privacy Policy clearly outlines the types of data we collect, how it is used, and your rights as a user of our platform.
Effective Date: 1 January 2026. This policy applies to all registered users and visitors of the partslink24 platform.
1. Information We Collect
To provide a secure and fully functional partslink24 platform experience, we collect several categories of information from users. This collection is carried out transparently and solely for the purposes stated in this policy.
Full name, email address, phone number, date of birth and encrypted password. This information is required for registration and user identity verification.
Device type, operating system, browser version, IP address and time zone. This data is used to diagnose technical issues and ensure platform compatibility.
Records of deposit and withdrawal transactions in MYR. Account or e-wallet numbers used are stored in encrypted format. We do not store credit card information directly.
In-platform browsing history, session duration, game preferences, login frequency and interactions with platform features. This helps us continually improve the user experience.
2. How We Use Your Information
All information collected by partslink24 is used for clear and legitimate purposes. We do not use user data for any purpose beyond what is stated below.
Processing financial transactions in MYR, verifying user identities, providing customer support and ensuring the platform runs smoothly and securely.
Detecting and preventing fraud, protecting user accounts from unauthorised access, and complying with applicable laws and regulations in Malaysia.
Analysing usage patterns to improve platform performance, enhance the user interface, and deliver a better mobile experience.
3. Cookies and Tracking
The partslink24 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. Cookies allow the platform to remember your preferences, maintain login sessions and understand how you use our services.
We use several types of cookies: session cookies (deleted when you close your browser), persistent cookies (stored for a set period) and preference cookies (to save your language and display settings).
- Essential Cookies: Required for core platform functions such as login and session security.
- Performance Cookies: Collects anonymised usage data to help us improve platform performance.
- Preference Cookies: Saving your language preference (Bahasa Melayu) and display settings.
- Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some partslink24 platform features.
4. Data Storage, Security & Third-Party Sharing
Partslink24 user data is stored on servers protected with industry-standard SSL encryption. Access to users' personal data is restricted to authorised personnel only, and all access is logged for audit purposes.
Financial information such as MYR transaction records is retained for the period required under Malaysian financial law. Active account data is kept for as long as the account remains active. Closed accounts are deleted after the applicable minimum retention period.
Partslink24 does not sell, rent or disclose users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Payment service providers (Boost, Touch 'n Go, FPX) for processing transactions
- Legal authorities when required by court order or applicable law
- Technical service providers bound by strict confidentiality agreements
5. User Rights and How to Contact Us
As a partslink24 platform user, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or outdated, you can request a correction via your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any legal retention requirements applicable to financial records.
You may request that we restrict the processing of your data in certain situations, such as while a dispute or review is in progress.
For any questions, requests or complaints regarding your privacy and data protection on the partslink24 platform, please reach us at:
Email: [email protected]
Please clearly state the nature of your request and any relevant account information. Our team will respond within a reasonable timeframe.
You may also refer to FAQ us for answers to the most frequently asked privacy questions.
Partslink24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in practices, technology or legal requirements. Any material changes will be communicated to registered users via email or an in-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. Users are responsible for reviewing this policy periodically.
Your Data Is Safe With Us
Partslink24 values your trust. Register with confidence — your privacy and data security are always protected to the highest standards we uphold for our Malaysian users.